Protecting your personal details on our website
Last updated: 21 June 2012
The Website is brought to you by Camping Pro Limited. Camping Pro Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
We are responsible for processing all the transactions made through TheCampingOutlet.co.uk website.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.8. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Camping Pro Limited, WoodField Business Centre Carr Hill Doncaster Dn4 8DE.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com or write to us at the address above to update your Personal Data.
By using the Services, You expressly consent to the information handling practices described in this Policy. If You do not want information about You to be used in the manner set forth in this Policy, please do not use the Services.
This Policy is incorporated into and is subject to the Brand Terms of Service, located here http://my.fanplayr.com/external.legal/campaign/2a186dc84961b4c001d76f7e76feeb03/type/tnc/. Your use of the Services and any personal information You provide via the Services are subject to the terms of this Policy and Brand's Terms of Service.
"Personal Information," as used in this Policy, is information that specifically identifies an individual, such as an individual's name, address, telephone number, or e-mail address. Personal information also includes information about an individual's activities, such as information about his or her activity on our Services, demographic information, such as date of birth, gender, location, and preferences, when any of this information is linked to personal information that identifies that individual.
Anonymous data is information (originally personally identifiable or non-personally identifiable) that subsequently is used in aggregate form. Although anonymous data may be based in part on personal data, it does not identify You personally. We and/or third parties that are providing services in connection with the Services may use anonymous data for a number of purposes, including targeting advertising, research or analysis on our Brand or User demographics, internet usage, and interests and behavior.
INFORMATION WE COLLECT:
Collection of Voluntarily-Provided Information
User Provided Information. We do not automatically collect personal information about You when you use the Services, unless you have previously consented to such collection, but when You use or visit the Services, or contact us by e-mail or other means for any reason, You may voluntarily provide personal information to us. Personal information may also be collected if You provide such information in connection with leaving comments, posting content, sending an email or message to another User or participating in any interactive features of the Services. If You use an App with a mobile device, we may have access to Your phone number, Unique Device Identifier or other device information that uniquely identifies individual smartphones or mobile devices.
Invitation Service. If You use our invitation service or a third party service, such as Facebook or Twitter, to tell a friend about the Services, we may ask You for information needed to send the invitation, such as Your friend's email address. We will automatically send Your friend a one-time email or text message inviting him or her to try the Service. By providing email addresses of non-Users, You represent that You have the right to do so and that such information may also be provided to the third party service that You have designated to contact the non-User. We store this information to send this one-time invitation, to register a friend if Your invitation is accepted, and to track the success of our invitation service. Your friend may contact us at [EMAIL_SUPPORT] to request that we remove this information from our database.
Passively Collected Information
Location Information. The Service may offer features based on Your location. You will be given the opportunity to opt out of location-based services. If You choose to enable location-based services, we may collect Your location based on information provided by You or Your mobile device, including, if available, GPS, IP address or cell tower information. If You choose to disable location-based services, You may not be able to utilize certain features of the Services.
Web Analytics. We may use analytics tools to track how You get to our Services and to understand how You use the Services after You arrive, such as the coupons You view and redeem. Although this allows us to see and analyze Your movements around the Services, our systems do not provide a way for that information to be tied to any personal information You choose to give us.
Information from Other Sources
We may receive information about You, including personal information, from third parties and third party Web sites (e.g., Facebook, Twitter, etc.) ("Third Party Sites"), in accordance with the policies and terms of such Third Party Sites. We may combine this information with other personal information we maintain about You and, if so, this Policy governs any combined information that we maintain in a personally identifiable format.
THE WAY WE USE AND DISCLOSE INFORMATION:
We use personal information to process Your requests or transactions, to provide You with requested information or services, to inform You about other information, events, promotions, products or services we think will be of interest to You, to facilitate Your use of, and our administration and operation of, the Services, and for the purpose for which the information was provided.
We or our partners may use "cookies" or clear gif information for a number of reasons, including to: (a) remember Your information so that You will not have to re-enter it during Your visit or the next time You use the Services; (b) provide customized third-party advertisements, content, and information; (c) monitor the effectiveness of third-party marketing campaigns; (d) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (e) track Your entries, submissions, and status in any promotions or other activities.
We may share Your personal information with companies that provide services to us, including outside contractors or agents who help us manage our information activities, but we limit the personal information that is provided to these service providers to that which is reasonably necessary to provide us with a specific service and we require them to maintain the confidentiality of the personal information.
If we receive information from third parties with whom we have business relationships, we may combine this information with the other personal information we maintain about You. In such case, this Policy governs this combined information.
We may disclose personal information in the good faith belief that we are lawfully authorized or required to do so, respond to any claims, or to protect the rights, property or safety of the Services, our Users, our employees or the public, including without limitation to protect us or our Users from fraudulent, abusive, inappropriate or unlawful use of the Services.
Information You post in Your public profile and to other interactive areas of the Services will be available to other Users and in some cases may be publicly available and You provide that information at Your sole risk. Even after information posted on the Services is removed, caching and archiving services may have saved that information and other Users or third parties may have copied or stored the information.
We may disclose personal information in connection with the reorganization, reincorporation, acquisition, debt financing, merger, sale of our relevant assets or business or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
We may use the location information that You provide or that we collect to provide content and services to You based on Your location.
We use all of the information that You provide or that we collect and/or aggregate to understand and analyze the usage trends, interests, and preferences of our Users, to improve the way the Services work and look and to create new features and functionality.
HOW WE PROTECT INFORMATION:
We use commercially reasonable safeguards to preserve the security of Your personal information. We cannot, however, ensure or warrant the security of any information You transmit to us, and You do so at Your own risk and this is not a guarantee that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security breach, then we may attempt to notify You electronically through the contact information that You have provided to us. We may also post a notice on the App and/or the Site if a security breach occurs. Depending on where You live, You may have a legal right to receive notice of a security breach in writing.
CHOICES YOU HAVE REGARDING THE USE OF YOUR PERSONAL INFORMATION:
You may decline to share Your personal information, in which case we will not be able to provide to You some of the features and functionality found in the Services, including providing you with coupons.
THIRD PARTY SITES:
The Services may be linked to Third Party Sites or third party products or services that we do not own or operate. If You choose to visit or use any Third Party Sites or third party products or services, please be aware that this Policy will not apply to any information You disclose while using Third Party Site, third party products or services or otherwise interacting with third parties. We are not responsible for the privacy practices of these Third Party Sites and third party services. Additionally, the Services may contain links to Web sites and services that we operate but that are governed by different privacy policies. We encourage You to carefully review the privacy policies applicable to any Web site or service You visit other than the Services before providing any personal information on them.
We may permit Users with accounts on certain Third Party Sites (including social networking, search and sharing) to bypass certain standard processes on our Services. If You connect to our Services through an authorized Third Party Site, You may be able to use Your third party login information to use our Services, and You may be able to publish Your comments and any other activity on our Services to the Third Party Site. We are not responsible for the sharing, posting, commenting, or other content and information-gathering practices on any Third Party Site. Please review their terms of service and privacy policies carefully before using their services and connecting to our Services.
By using any Third Party Site to use our Services, or otherwise connecting to any Third Party Site, You permit us to access and use all information related to Your account on the Third Party Site that may be accessible to us through the Third Party Site pursuant to this Policy. To limit or control the information that is available to us through such Third Party Site, or to disconnect the Third Party Site from our Services, You should check (and, if applicable, modify) the applicable settings on the Third Party Site.
OUR COMMITMENT TO CHILDREN'S PRIVACY:
Unless otherwise specifically indicated, our Services are not directed to persons under 13 years-of-age and we do not knowingly collect or maintain personal information from persons under 13 years-of-age. If we discover, or You notify us at [EMAIL_PRIVACY], that a child under the age of 13 has used the Services and/or provided personal information on the Services without providing verifiable parental consent, then we will take the appropriate steps to delete this information.
Our Services are hosted in the United States and generally are intended for United States visitors. If You visit from the European Union or other regions with laws governing data collection and use that may differ from United States law, please be aware that You are transferring personal information to the United States. The United States does not have the same data protection laws as the European Union and other jurisdictions. By providing personal information to us, You consent to the transfer of it to the United States and the use of it in accordance with this Policy and applicable law.
OUR CONTACT INFORMATION:
Please contact us with any questions or comments about this Policy, Your personal information, our third-party disclosure practices, or Your consent choices by email at firstname.lastname@example.org or by mail at:
Attention: Andrew Halliday
The Camping Outlet
Woodfield Business Centre, Carr Hill
Doncaster, DN4 8DE